Washing Machine Not Spinning

Client: Mr. Khalid Al-Otaibi

Location: Dammam, Saudi Arabia

Appliance: Front Load Washing Machine

Brand: Whirlpool

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Problem Identified:

The client reported that the washing machine drum was not spinning during the wash cycle, and the machine stopped midway with an error code on display.

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Initial Inspection:

Our technician conducted a detailed inspection and found a faulty motor coupling and worn-out carbon brushes causing the drum to lose torque and stop rotating.

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Repair Process:

1. Disassembled the rear panel and drum assembly.

2. Replaced damaged motor coupling and carbon brushes.

3. Cleaned motor shaft and belt section.

4. Checked wiring connections and controller board response.

5. Reassembled the unit and ran full test cycles.

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Testing & Quality Check:

The washing machine was tested through a complete wash and spin cycle. Drum rotation, water drainage, and load balance were all verified to ensure smooth performance.

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Final Result:

The machine was fully restored to normal operation. The client was pleased with the quick repair and appreciated the transparent pricing and professionalism.