Refrigerator Water Leakage and Weak Cooling Fix

Client: Mrs. Aisha Al-Harbi

Location: Jeddah, Saudi Arabia

Appliance: Side-by-Side Refrigerator

Brand: Samsung

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Problem Identified:

The client complained of water leaking at the bottom of the fridge and weak cooling in both compartments. Ice buildup was also noticed near the evaporator fan area.

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Initial Inspection:

Our technician performed a complete inspection, finding the drain pipe clogged with ice and dust, restricting airflow and drainage. The defrost thermostat was also malfunctioning.

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Repair Process:

1. Removed back panel to access evaporator section.

2. Cleaned and cleared the blocked drain pipe.

3. Replaced faulty defrost thermostat with a genuine Samsung part.

4. Tested the fan motor and compressor operation.

5. Reassembled and sealed all panels properly.

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Testing & Quality Check:

The fridge was powered on and observed for 90 minutes. Temperature and airflow were restored to normal levels, and no water leakage was detected.

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Final Result:

The refrigerator operated smoothly with optimal cooling. The client appreciated the fast same-day repair and detailed explanation of the issue.